Privacy Policy

Last Updated: October 17, 2026

This Privacy Policy describes how KESA Learn (an initiative of Labinc Education Pvt. Ltd. in association with Team Incubation) ("we," "us," or "our") collects, uses, stores, and protects your information when you access our website, enroll in courses or webinars, and utilize our educational services.

We are committed to handling your personal data responsibly and in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDP Act).

1. Information We Collect

We collect information that you provide directly to us, as well as technical data generated automatically during your use of our platform.

A. Personal Information

When you create an account, register for events, or contact support, we may collect:

  • Identity Data: Full name, date of birth, and gender.
  • Contact Information: Email address and phone/mobile number.
  • Account Credentials: Username, password, and communication preferences.
  • Communications: Messages, support tickets, and inquiry records.

B. Payment & Transaction Details

  • Course and event payments are processed through PCI-DSS-compliant third-party payment gateways or authenticated UPI payment channels.
  • We do not collect, process, or store sensitive card numbers, CVVs, or bank net-banking passwords directly on our servers.

C. Automatically Collected Technical Data

When you browse our website, our servers automatically log standard network and device diagnostic information, including:

  • Network & Device Details: IP (Internet Protocol) address, Autonomous System (AS) network identifier, device model, operating system, and browser version.
  • Location Data: Coarse/approximate geographic location inferred from your IP address.
  • Usage & Analytics: Visited URLs, page interaction duration, referral source/links, and system error logs.

2. Purpose and Legal Basis for Processing

We use the collected information for the following legitimate business and educational purposes:

  • Service Delivery: Facilitating course admissions, webinar access, credential/certificate generation, and attendance management.
  • Transaction Execution: Processing program fee payments, issue verification, and enrollment receipts.
  • Learner Support: Assisting with technical issues, system troubleshooting, and platform optimization.
  • Communications: Providing administrative notices, updates, enrollment reminders, and course schedules.
  • Platform Security: Detecting, preventing, and mitigating fraud, cybersecurity incidents, or unauthorized access.
  • Legal Compliance: Complying with regulatory, tax, or lawful law-enforcement requests.

3. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal data. We disclose your data only under strict confidentiality and operational safeguards:

  • Third-Party Service Providers: Verified vendors providing payment processing, cloud hosting, email delivery, and analytics infrastructure.
  • Collaborating Event Partners: When you register for co-branded workshops, webinars, or certified programs conducted in partnership with institutional partners, necessary registration details are shared strictly for event execution and certificate issuance.
  • Legal Requirements: If required by law, subpoena, or lawful request by government authorities to protect our legal rights, property, or user safety.

4. Cookies and Tracking Technologies

We use cookies and similar session-management technologies to:

  • Keep you authenticated across your dashboard sessions.
  • Remember your interface preferences.
  • Analyze aggregated traffic patterns to improve site responsiveness.

You can manage or disable cookies through your browser settings. However, disabling technical cookies may degrade some core platform features, including login persistence.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Maintaining active learner accounts and verifying issued certificates.
  • Satisfying accounting, tax, and legal obligations under applicable Indian laws.

Once retention is no longer required, data is deleted, anonymized, or securely quarantined.

6. Data Security Measures

We implement standard administrative, technical, and physical security measures to protect your personal data against unauthorized access, alteration, loss, or misuse. These measures include encrypted transport protocols (HTTPS/TLS), restricted access controls, and regular infrastructure reviews.

7. Your Legal Rights

Subject to applicable data protection regulations, you possess the right to:

  • Review & Access: Request confirmation and a summary of your personal data processed by us.
  • Correction & Update: Request correction of inaccurate, incomplete, or out-of-date records.
  • Erasure & Account Deletion: Request the deletion of your personal data, subject to ongoing legal or operational obligations.
  • Withdraw Consent: Withdraw consent previously granted for specific non-essential processing activities.

To exercise these rights, submit your request to info@kesalearn.com.

8. Children’s Privacy

Our services are aimed at students and working professionals. If an individual under the age of 18 registers for a program, the submission must be made with the consent and oversight of a parent or legal guardian.

9. Changes to This Privacy Policy

We may periodically revise this Privacy Policy to reflect operational, legal, or regulatory updates. Any revisions will be published on this page with an updated "Last Updated" date. Continued use of the platform after updates indicates acceptance of the revised terms.

10. Grievance Redressal & Contact

In accordance with the Information Technology Act, 2000 and the DPDP Act guidelines, inquiries, concerns, or grievances regarding data processing may be directed to our designated Grievance Officer:

  • Entity: Labinc Education Pvt. Ltd. (KESA)
  • Designation: Grievance Officer / Data Compliance Lead
  • Email: labinceducation@gmail.com (or info@kesalearn.com)
  • Address: 2nd Floor, Vellariyil Gardens, MM Ali Road, Palayam, Kozhikode, Kerala, India