Refund & Cancellation Policy

Last Updated: October 2026

At KESA Learn (an initiative of Labinc Education Pvt. Ltd., in association with Team Incubation), we strive to provide high-quality learning programs, workshops, webinars, and certification courses. Please read our refund and cancellation terms carefully before enrolling.

1. General Policy

Unless explicitly stated otherwise for a specific program, all course fees, registration fees, and program payments made to KESA Learn are non-refundable and non-transferable. Once enrollment is confirmed, requests for refunds due to personal reasons, change of schedule, or lack of attendance will not be entertained.

2. Non-Refundable Scenarios

Refunds will not be granted under any of the following circumstances:

Inability of the participant to attend or complete the scheduled live session, webinar, or course.

Technical issues, network instability, or device incompatibility on the user's end.

Change of mind after payment has been completed.

Dissatisfaction arising from personal expectations that fall outside the published course curriculum.

Account suspension or termination resulting from a violation of our Terms and Conditions.

3. Event Cancellation or Rescheduling by KESA Learn

Program Cancellation: If KESA Learn cancels an event, workshop, or program without providing an alternate schedule, enrolled participants are entitled to a 100% full refund.

Rescheduling: If a session is rescheduled due to unforeseen operational or logistical reasons, your registration will automatically carry forward to the new date. If you are unable to attend the rescheduled session, you may submit a refund or credit-transfer request within 48 hours of the rescheduling announcement.

4. Duplicate or Erroneous Transactions

If your account is charged more than once for the same transaction due to a network or payment gateway glitch:

Please notify us within 48 hours with proof of both transactions (transaction IDs, bank statements, and registered email).

Upon verification, the duplicate charge will be reversed to the original payment source.

5. Refund Processing Timeline

Approved refunds will be initiated within 2 business days and credited back to the original payment method (bank account, credit/debit card, or UPI) within 7–10 business days, depending on your issuing bank.

6. Transfer Policy

Enrollment transfers to another participant or an upcoming cohort are evaluated strictly on a case-by-case basis at the sole discretion of KESA Learn management. Requests must be submitted at least 24 hours prior to the commencement of the scheduled program.

7. Grievances and Contact Details

For refund disputes, transaction queries, or cancellation assistance, please write to our support desk:

Email: info@kesalearn.com

Organization: Labinc Education Pvt. Ltd.